FAQ

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from Ideal and credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 1-3 business days.

Foreign shipping could take up to 1-10 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

POSTNL for Benelux

DHL for international

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for all orders above €50 in The Netherlands only. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 14 days of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

A refund request can be submitted within 14 days after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, there will be no refund. This policy is also on sale items.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Cruelty free

We are 100% cruelty free!

Free returns

Returns within 14 days receive a full refund (read our refund policy)

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Send us a message! Glossmecosmetics@hotmail.com

IG: Glossmecosmetics

https://instagram.com/glossmecosmetics?igshid=MzMyNGUyNmU2YQ==